Navigating Disagreements

Lifetime

All levels

18 lessons

4 quizzes

1 student

Overview
Curriculum
Instructor
FAQs
Reviews

Course Overview

This course is created for Personal Assistants, people who employ PAs and anyone with an interest in Personal Assistance. Within the module, there is guidance for PA Employers about how to use it to develop the working relationship with their PA.

This module encourages you to think about what conflict is, and how disagreements may come up within the PA Employer and Personal Assistant relationship. It encourages you to reflect on how you may approach conflict situations, and different ways you can choose to deal with a disagreement.

Learning Outcomes:

Understand what conflict is
Understand the circumstances in which disagreements may occur
Reflect on how you handle disagreements
Reflect on why you handle disagreements in the way that you do
Understand how disagreements may feel
Understand what assertiveness means, and how to apply assertiveness in the context of disagreements
Understand different strategies that may support you to resolve a disagreement

Curriculum

7 Sections
18 Lessons
Lifetime

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About the module
This section will be helpful to you if this is the first time you have completed one of SDS Scotland's e-learning modules.
4
About Disagreements
This section will support you to understand what conflict and disagreements are.
2
- 2.0
  What is conflict?
- 2.1
  Where conflict can occur
How you Handle Disagreements
This section will support you to understand how you handle disagreements, and how this may differ from other people.
3
Strategies for Navigating Disagreements
This section will suggest strategies you can use to navigate a disagreement.
2
- 4.0
  Your Approach During a Disagreement
- 4.1
  Your Boundaries During a Disagreement
Who/What Can Help You Navigate a Disagreement
This section includes various sources of support you can draw on during a disagreement.
4
Case Studies
This section contains case studies, which will encourage you to reflect on how to approach specific situations.
4
Learning, Feedback, and Resources
You will have the chance to reflect and feedback on your learning.
4

SDS Scotland

We work to promote the values and principles of Self-directed Support, including choice, control and flexibility, in all aspects of social care support. We do this by working collaboratively across the social care sector: with Scottish Government, Local Authorities, third sector organisations and our members, to improve Self-directed Support implementation in Scotland. As a membership organisation, we bring together those who share our vision and values, to amplify our collective voice around social care support issues. As a Disabled People’s Organisation (an organisation where at least 51% of the Board are either disabled people or/and people who are eligible for social care support), we stand up for the rights of disabled people and people who need support. And we champion local Independent SDS Support Organisations across Scotland, who help thousands of people every year access and manage the support they need to live well.

How long will this course take?

Around two hours

Can I retake the course?

Yes- as many times as needed

How much does the course cost?

The course is free of charge

Requirements

You live in Scotland
The course can be completed on a laptop, tablet, or smartphone

Features

Interactive Exercises
Opportunities to reflect on your practice
Free Course

Target audiences

People who are Personal Assistant Employers
People who are employed as a Personal Assistant
People looking to become a Personal Assistant Employer
People looking to become a Personal Assistant
Disabled People
Carers
Independent Support Organisations

Disclaimer

Please note that the information contained in the Learning Hub is provided for guidance purposes only. Every reasonable effort is made to make the information accurate and up to date, but no responsibility for its accuracy and correctness, or for any consequences of relying on it, is assumed by Self Directed Support Scotland. The information does not, and is not intended to, amount to legal advice.